The most frequent questions received by the EM poison centers.Don’t hesitate to share your inquiries with us through our mailbox
Always make sure to consult your physician or poison centre as in most of the times it is unsafe procedure especially for young children.
If the person is unconscious or not breathing, call the civil defence services immediately. This is an emergency that threatens the patient life. They will dispatch an ambulance to your location right away.

On the other hand, if the patient is conscious and breathing, call your poison centre right away. Don’t wait for symptoms to appear, even if you are not sure that the patient was exposed to a potentially toxic substance. The poison centre will provide help to the public as well as healthcare professionals regarding the following items:

- Drugs including over-the –counter and prescribed medications
- Household and cosmetics/personal care products
- All types of chemicals in the indoor and outdoor environment
- Multivitamins and supplements
- Bites/stings (snakes, scorpions, insects, dogs and others)
- Indoor and outdoor plants and Herbals
- Environmentals(gases, pollution, radiation, heavy metals and bioterrorism)
- And much more
A poison is any substance that is capable of causing illness to your body once you are exposed to. It can enter your body through many ways, but most common by ingestion, inhalation or even absorbed once it touches your skin. This means that anything can be poisonous if it is used in the wrong way, by the wrong person, or in the wrong amount.
Your call will be answered by pharmacists, nurses, physicians and other poison information specialists who are well trained to handle whatever your case was. A group of professional consultants are always available for complex and serious cases.
in order to receive the best possible advice, make sure to give as much information as possible about the following:
- The age and weight of the patient
- The name and amount of the potentially harmful product(s) exposed to
- Time and location of the exposure
- Past medical history of the patient
- Any symptoms on the patient so far